Privacy Policy

General Data Protection Regulation (GDPR) and Privacy Policy

Privacy Policy | Lotus Zen Me

At Lotus Zen Me d.o.o., we value your privacy and are committed to the careful protection of your personal data. This privacy policy explains how we collect, use, store, and safeguard your personal information in compliance with European legislation (GDPR) and the national laws of the Republic of Slovenia.

Protection of Personal Data

  • Data Confidentiality: We will never misuse your personal data. Your information will never be shared with unauthorized third parties.
  • Opt-Out Option: You can unsubscribe from our emails and communications at any time.
  • Legal Compliance: Our website and activities comply with Regulation (EU) 2016/679 (GDPR) and Slovenian laws, including the Personal Data Protection Act (ZVOP-1) and the Electronic Commerce Act (ZEPT).

Collection and Processing of Personal Data

What is Personal Data?

Personal data includes information that identifies you as an individual, such as name, surname, address, email, phone number, and other data that can directly or indirectly identify you.

How We Collect Data

We collect data when you make a purchase, subscribe to our newsletter, or register an account in our online store.

Purposes of Data Processing

  • Managing your online account and processing orders.
  • Fulfilling contractual obligations and providing services.
  • Sending promotional content (with your consent).
  • Other purposes explicitly agreed upon by you.

Legal Basis for Data Processing

We process personal data based on legal requirements, contractual obligations, and your consent.

Automated processing is conducted to tailor our services and offers to your needs.

Data Retention

Your data will be stored as long as necessary to fulfill the purposes for which it was collected. Data may also be retained after the termination of a contractual relationship to meet legal obligations.

Third-Party Processors

Your data may be processed by authorized third-party service providers, such as accounting firms, IT service providers, and CRM systems. All data processing is conducted in accordance with our instructions and within the scope of this privacy policy.

Freedom of Choice

You have the right to decide which data you share. However, certain website functionalities may not be available if you choose not to provide specific information.

Individual Rights

You have the right to access, correct, delete, restrict processing, transfer data, object to processing, and file a complaint with the supervisory authority. To exercise these rights, contact us at lotuszenme@gmail.com.

Data Security

Your data is protected against unauthorized access, loss, destruction, and manipulation. We implement appropriate technical and organizational measures to ensure data security.

Minors

Individuals under the age of 16 may not provide personal data without parental or guardian consent. If we discover that we have collected data from a minor without proper authorization, we will delete it.

Notification to Authorities

In case of a data breach, we will notify the relevant supervisory authority and, if necessary, affected individuals.

Changes to the Privacy Policy

Any changes to this policy will be published on our website. By using our services, you acknowledge and accept these changes.

Disclaimer

Lotus Zen Me d.o.o. reserves the right to correct any errors in prices or stock availability. If a price or delivery time changes before an order confirmation, we will allow the customer to cancel the order or accept the updated terms.

Contact Information

For further information regarding our terms and conditions, please visit our website or contact our customer service.

Email: lotuszenme@gmail.com

Website: https://lotus-zen-me.com